ARISTID x SUPERMOOD: feedback is a gift

Why use a feedback platform?

Through the SUPERMOOD platform, we have set up a regular “pulse survey” cadence to understand, decide, act, measure and move forward!

At ARISTID, no status quo — just continuous action so we can evolve as a team. Every 6 months, an internal survey takes the pulse of our teams and guides our decisions. One-off or topic-based surveys complete the system to create a real flow of needs and ideas.

The symmetry of attentions

Customer satisfaction has always been at the heart of ARISTID's service culture, and the reverse is also true: we should pay just as much attention to our own internal wellbeing.

At ARISTID, we are convinced of the direct correlation between the quality of the relationship the company has with its employees and the quality of the relationship those employees build with customers. It's pretty simple: the more a company looks after its employees, the better those employees will be at looking after customers, which translates into stronger overall company performance.

Employee engagement is one of the essential ingredients of a high-performing customer service.

— Eric Depaye, CHRO ARISTID

The results of our first overall satisfaction survey

Survey carried out from 11 to 25 June 2024 with our internal employees

79% of ARISTID employees took part

This very high participation rate shows a real desire from employees to express themselves and to help improve the things that can be improved. The average participation rate observed by Supermood for companies of the same size is 56%.

Very consistent answers between men and women

Across 15 questions, the average gap is less than 0.1 points, including 5 completely identical scores. This demonstrates gender equality at ARISTID. As a reminder, our 2024 Gender Equality INDEX is very high at 95/100 — up 16 points in 2 years. Find out more about our equality INDEX

Main results

• 7 in 10 people are in good spirits at ARISTID and find their working environment pleasant (with 4.5/10 saying very good)
• 3/4 of employees do not feel overworked. 9/10 are satisfied or very satisfied with their level of autonomy, and more than 3/4 with their work–life balance
• Almost 9 in 10 people appreciate the atmosphere within their team and find their manager caring, with 6.7/10 saying they are very satisfied

No continuous improvement without regular feedback

Our company is in continuous transformation, so the buy-in of our teams to the company's strategic project is one of the keys to our success. The first lessons drawn from our first Supermood survey show that we still need to improve on this point. We are going to roll out an action plan to share the company's strategic vision with everyone, so that every ARISTID employee is on board and confident in their development.

Alongside the Supermood surveys, we also ran three Employer Brand Fresco sessions in the first quarter of 2024 — more than fifty employees took part! These two combined initiatives give us a qualitative and quantitative view of our teams' needs to better guide our decisions and investments.